Last updated: September 3, 2026
This Shipping Policy explains how GLPx Labs processes and ships orders placed through glpxlabs.com.
Processing and dispatch
Orders are processed after payment has cleared. Orders placed before 2:00 PM Arizona time on a business day are dispatched the same business day when possible. Orders placed after the cutoff, on weekends, or on holidays are dispatched the next business day. You will receive tracking information by email once your order ships.
Shipping rates
Shipping within the United States is free. Shipping to Canada and Mexico is available at a flat rate, which is shown at checkout before you place your order. We currently ship only to the United States, Canada, and Mexico.
Delivery estimates
Delivery times are estimates and are not guaranteed. Transit times vary by destination and carrier. Domestic orders typically arrive within a few business days after dispatch. International orders to Canada and Mexico may take longer and are subject to customs processing, which is outside our control.
Customs and international orders
For orders shipped outside the United States, you are the importer of record and are responsible for ensuring that the products may be lawfully received at your destination. Any customs duties, taxes, delays, inspections, or seizures are the responsibility of the recipient. GLPx Labs is not responsible for orders held, delayed, or seized by customs authorities, and is not able to guarantee delivery across international borders.
Packaging
Orders ship in discreet, unmarked packaging. Products are packed to protect their integrity during transit.
Tracking
A tracking number is emailed to you when your order is dispatched. Please allow time for the carrier to scan and update tracking after the label is created.
Lost, delayed, or damaged shipments
If your order has not arrived within a reasonable time after the estimated delivery window, or arrives damaged, contact us at hello@glpxlabs.com and we will help investigate with the carrier. We are not responsible for delays caused by carriers, weather, customs, or incorrect shipping information provided at checkout.
Incorrect addresses
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an address entered incorrectly. If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment, which may require an additional shipping charge.
Questions
For any shipping questions, contact us at hello@glpxlabs.com.